No pressure, no jargon. Just a straightforward conversation about how Tech Headz can support your team. We typically respond within a few hours.
When you contact Tech Headz, you reach Seth directly — no call centers, no ticketing systems, no waiting.
Our standard hourly rate for network security and IT support work is $125/hr, billed in 15-minute increments. For clients who prefer predictable monthly costs, our managed service plans start at $299/month and include proactive monitoring, maintenance, and priority support.
No long-term contracts. For one-time projects, we use a simple service agreement per engagement. For ongoing managed IT support, our agreements are month-to-month with 30 days' notice to cancel — no annual commitments, no lock-in.
For managed service clients, we commit to a 2-hour response for critical issues (network down, active security incident) during business hours, with same-day best-effort for after-hours emergencies. For hourly/project clients, response is typically next business day.
Both. Most issues can be resolved remotely within the hour, minimizing your downtime. For network setup, hardware installation, or on-site assessments, we come to you. We're locally based in Winston-Salem, so on-site visits across the Triad are never a problem.
Yes — this is our specialty. Prior to relocating to Winston-Salem, we served multiple Manhattan law firms and medical practices for many years, including Phillips, Krantz & Associates LLP, Ogen & Sedaghati PC, Shapiro & Associates, and several physician offices. We understand the confidentiality requirements and compliance considerations these environments demand.
Absolutely. Tech Headz has been building professional websites since 2006. We specialize in WordPress-based sites for law firms and professional service businesses. Visit our Web Development page for details and pricing.